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TOASTED S'MORES STORE POLICY

At Toasted S’mores, we are committed to providing high-quality gourmet provisions for all your s’mores-making needs. To ensure transparency and fairness, we’ve outlined the following policies to help you understand our commitment to quality and customer satisfaction.

PRODUCT INTEGRITY STANDARDS

At Toasted S’mores, we pride ourselves on crafting premium provisions for gourmet s’mores, including handcrafted graham crackers, marshmallows, chocolates, and spreads. We are committed to using high-quality, carefully sourced ingredients to deliver a consistent and exceptional experience.

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  • Quality Ingredients: Wherever possible, we use organic fruits, limit preservatives, and avoid artificial flavorings and colorings.

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  • Exacting Standards: Each graham cracker, marshmallow, chocolate square, or spread is crafted to meet our high standards for flavor, quality, shape, and dimensions.

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  • Fresh and Safe: All batches of jam are tested to ensure they meet or exceed USDA pH safety requirements. We use fresh fruits, fruit juices, fruit pectin, and real sugar in all our jams.

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  • Considerate Crafting: Our marshmallows are made with bovine gelatin to minimize dietary conflicts and allergy concerns.

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  • Shelf Life: All products are packed fresh and, when stored properly, will last a minimum of six months from the “baked on” date.

 

We stand by the quality of our products, so you can confidently enjoy every bite.

CUSTOMER SATISFACTION GAURANTEE

At Toasted S’mores, we are dedicated to ensuring your satisfaction with every purchase. Our handcrafted products are made with care and precision, and we want you to love every bite of your gourmet s’mores experience.

 

If, for any reason, you are not completely satisfied with your order, please reach out to us. We’ll work with you to resolve the issue, whether that means providing a replacement, exchange, or store credit, based on our return policy.

 

We value your feedback and take pride in making things right, ensuring that every customer’s experience with Toasted S’mores is exceptional.

RETURNS AND EXCHANGES

At Toasted S’mores, we take great care to ensure the quality and freshness of our handcrafted products. To maintain the highest standards of food safety, our return and exchange policy is as follows:

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  • Spoiled or Quality Issues: If a product you received has spoiled or does not meet our quality standards within 30 days of purchase, please contact us immediately. We will gladly provide a replacement or refund, subject to verification of the issue.

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  •  Unopened Items: Unopened items may be returned within 14 days of purchase for a full refund or within 30 days of purchase for an exchange. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).

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  • Opened Items: For safety reasons, we cannot accept returns of any opened items.

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  • Process for Returns and Exchanges: To initiate a return or exchange, please contact us at [email] or [phone number] with your order details and a description of the issue. If applicable, we may request photos of the product to expedite the process.

 

We strive to make every experience with Toasted S’mores a delightful one and will do our best to address any concerns promptly.

PROHIBITED ITEMS AND RESTRICTIONS

Due to the nature of our handcrafted food products and for safety reasons, the following items are not eligible for return or exchange:

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  • Opened Items: Any product that has been opened, partially consumed, or altered cannot be returned.

 

  • Perishable Items: Products that have not been stored as per our recommended guidelines (e.g., improper storage leading to spoilage) are not eligible for return or refund.

 

  • Custom or Personalized Orders: Any products that are custom-made or personalized cannot be returned or exchanged unless there is a verified issue with quality.

 

  • Final Sale Items: Clearance or promotional items are considered final sale and are not eligible for return or exchange.

 

We appreciate your understanding as these restrictions allow us to maintain the highest standards of quality and safety for all our customers.

TRANSPARENCY IN PRICING AND PROMOTIONS

At Toasted S’mores, we believe in clear and fair pricing for all of our products. To ensure transparency, we’ve outlined our policies regarding pricing, discounts, and promotions:

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  • Pricing Policy: All prices are listed in U.S. dollars and are subject to change without notice. Prices at the time of purchase will be honored.

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  • Promotions and Discounts: Discounts or promotional pricing cannot be applied retroactively to past purchases unless explicitly stated in the promotion’s terms and conditions.

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  • Price Adjustments: We offer price adjustments within 7 days of purchase if an identical item goes on sale. A valid receipt or proof of purchase is required to process the adjustment.

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  • Sale Items: Items purchased on sale or during a promotional event are final sale and not eligible for return or exchange unless there is a verified quality issue.

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  • Reseller Purchases: Refunds or exchanges can only be processed for items purchased directly from Toasted S’mores. If you purchased through a reseller, please contact them directly, as returns and exchanges are at their discretion.

 

We are committed to providing value and transparency to our customers, ensuring a straightforward and enjoyable shopping experience.

PRIVACY

At Toasted S’mores, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard the information you provide to us.

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  • Information We Collect: We collect personal information necessary to fulfill your orders and improve your experience, including contact details, payment information, and website usage data (e.g., cookies, IP addresses).

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  • How We Use Your Information: To process orders, communicate with you, and improve our services.

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  • How We Protect Your Information: Secure storage and encryption; payment details are processed by trusted third-party providers.

 

  • Sharing Your Information: We never sell or rent your information. It may be shared with service providers or authorities as required by law.

 

  • Your Rights: Access, update, or request deletion of your personal data. Opt-out of marketing communications at any time.

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For questions or concerns about your privacy, please contact us at [email address].

We value every Toasted S’mores customer and appreciate your understanding of our policies, which allow us to maintain the highest standards of quality and service. If you have any questions or concerns, please don’t hesitate to contact us at [email] or [phone number]. We look forward to helping you create delicious and memorable s’mores moments.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Apple Pay

- Google Wallet

- Offline Payments

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